Sometimes users report having issues finding the items they are looking for. Here are the most common mistakes that are made while searching
- Forgetting Parameters in the search form
- While adjusting your search a user often will not realize that part of their last search is still in the form. For example leaving a certain auction selected after you have moved onto something else. To fix this we edited the design of the search form to make fields that are populated stick out more. Check your search form to make sure nothing extra is in it or click “New Search” at the top when you switch to a new item.
- Not using autocomplete
- Our autocomplete system on the Make and Model field is designed to help guide you to the items you are looking for. Start typing is either field to get a curated list of matching results shown. When users do not use the autocomplete they sometimes misspell part of a make or model causing no results to be shown.